Privacy Policy

1. Introduction

ALTISCAN ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or request our aerial inspection and mapping services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

ALTISCAN is a professional aerial inspection company based in the United Kingdom. We provide drone-based visual, thermal, and 3D inspection services for residential, commercial, and industrial properties.

• Email: info@altiscan.co.uk
• Phone: 07895 785656

3. What Data We Collect

We may collect and process the following personal data:

• Contact information — your name, email address, and phone number when you request a quote or contact us.
• Property information — property address, postcode, and inspection requirements you provide in quote requests.
• Communication data — records of correspondence between you and us, including emails and phone calls.
• Technical data — IP address, browser type, and device information collected automatically when you visit our website.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your quote requests and provide inspection services.
• To communicate with you about your booking, report delivery, or follow-up work.
• To send you inspection reports and related documentation.
• To improve our website and services based on user feedback.
• To comply with legal and regulatory obligations.

We will only contact you for marketing purposes if you have explicitly agreed to be contacted. You can opt out at any time.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance — processing necessary to fulfil your quote request or inspection service.
• Legitimate interests — to improve our services and maintain accurate business records.
• Consent — where you have given explicit consent, such as for marketing communications.
• Legal obligation — to comply with accounting, tax, and regulatory requirements.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your data only in the following circumstances:

• Service providers — with trusted third parties who assist us in operating our website and business (e.g., cloud storage, email services).
• Legal requirements — when required by law, court order, or to protect our legal rights.
• Insurance purposes — with our insurers or professional advisors where necessary.

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission using SSL/TLS.
• Secure cloud storage with access controls.
• Regular security reviews and software updates.
• Limited staff access on a need-to-know basis.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

• Quote request data is retained for 12 months unless you become a customer.
• Customer records and inspection data are retained for 7 years for tax and insurance purposes.
• Marketing consent data is retained until you withdraw consent.

9. Your Rights

Under UK avg UK data protection laws, you have the following rights:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data in certain circumstances.
• Right to restrict processing — request limitation on how we use your data.
• Right to data portability — receive your data in a structured, commonly used format.
• Right to object — object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details in Section 2. We will respond within one month of receiving your request.

10. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings. We do not use cookies for targeted advertising.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: